Question 1

What’s the first step?

Accepted Answer

A conversation. We’ll ask about your business, goals, and what has been tried before. If there is a fit, we scope a retainer that begins with Foundation.

Question 2

What happens after I submit the form?

Accepted Answer

A strategist replies within one business day — not an SDR reading a script. That reply schedules the intro call directly. No qualification queue, no gatekeeping.

Question 3

How quickly can you start?

Accepted Answer

Typically within 2 to 3 weeks of a signed agreement. Foundation begins immediately: an audit of your current state, competitive landscape, and measurement infrastructure.

Question 4

Who from our side needs to be on the first call?

Accepted Answer

Whoever owns the outcome we would be affecting — usually a CMO, VP of Marketing, or founder. You do not need legal, finance, or the full team on the intro call. That group matters more once we get to scope and proposal.

Question 5

What if we are not ready to start right away?

Accepted Answer

Say so on the call. The intro conversation and diagnostic still happen — there is no pressure to sign on the spot. We would rather wait for the right timing than start a retainer on the wrong footing.

Question 6

What if we are not a fit?

Accepted Answer

We will tell you directly, usually by the end of the intro call or diagnostic. If the constraint is not something we solve well, or the team is not ready for the structural work Foundation requires, we say so — and point you elsewhere when we can.

Question 7

Do you require long-term contracts?

Accepted Answer

No. Retainers are month-to-month.

Question 8

How does pricing work?

Accepted Answer

Everything runs on a monthly retainer, typically $8,000 to $48,000 depending on scope and complexity. We give you a clear number before any commitment.

Question 9

Is the diagnostic really free?

Accepted Answer

Yes, no cost and no obligation to continue. We audit what we can see from the outside and name the three to five highest-leverage moves. If the findings do not justify a retainer, you keep the diagnostic and walk away.

Question 10

Who actually does the work — senior team or junior staff?

Accepted Answer

The senior people you talk to during scoping are the ones doing the work, not a rotating cast handed the account after signing. Small team, real ownership, named people in the proposal.

Question 11

Do you sign NDAs or MSAs?

Accepted Answer

Yes. An NDA before the diagnostic if you need one in place, and a signed MSA before any retainer work begins. If legal needs a redline cycle, flag it early so it does not hold up kickoff.

Question 12

Can we talk to a current or past client?

Accepted Answer

Yes, once scoping is underway. We connect you with a client in a comparable industry or engagement type so you can ask the questions a case study will not answer.

Question 13

Who do you work with?

Accepted Answer

Companies that need structural work on web, search, and GTM, and are excited to build that foundation before layering on campaigns. If that sounds like you, we would love to talk.

Question 14

Are you a Cincinnati agency?

Accepted Answer

Yes. Our office is at 1311 Vine St in Over-the-Rhine. We work with companies across Greater Cincinnati — including Hyde Park, Oakley, Blue Ash, Mason, and West Chester — and with clients across the Midwest, US, UK, and EU.

Let's talk

Every engagement starts with a conversation.

Email

Phone

Address

From first email to kickoff.

Intro conversation

Diagnostic

Scope and proposal

Kickoff

Senior expertise, on demand.

Build with us.

The essentials.